Archive for June, 2007

Philadelphia, PA - Business Consulting Analyst - Boutique Consulting Firm

Jobster.com: Latest jobs matching: consulting June 28th, 2007

Our client an established international firm supporting Fortune 500 corporations on a global basis across various industries in implementing strategic change and profitability improvements. Consultants work in a team environment designing,

Small Business Catches the Technology Wave

SmartBiz RSS FEED June 28th, 2007

The Institute for the Future and Intuit sponsored an all-day discussion on the future of small business. The bottom line is that those that pay attention will prosper.

Small Business Catches the Technology Wave

SmartBiz RSS FEED June 28th, 2007

The Institute for the Future and Intuit sponsored an all-day discussion on the future of small business. The bottom line is that those that pay attention will prosper.

Chicago, IL - Consultant/Senior Consultant - Navigant Consulting, Inc.

Jobster.com: Latest jobs matching: consulting June 28th, 2007

Navigant, Inc. (NYSE: NCI) is an international firm combining deep industry expertise and integrated solutions to assist companies and their legal counsel in enhancing stakeholder value, improving operations, and addressing the

Youngstown, OH - ACCOUNT EXECUTIVE - INFORMATION TECHNOLOGY CONSULTING INDUSTRY EXP - OHIO - ManTek Consulting

Jobster.com: Latest jobs matching: consulting June 27th, 2007

Job Description Account Executive / Sales Executive Consultant for Information Technology Industry. - LOCATION: YOUNGSTOWN, OHIO - CONTRACT: 4 - 6 MONTHS Potential for extension and additional business development projects. - us citizen -

Chicago, IL - Account Manager - Investment Consulting - The Marco Consulting Group

Jobster.com: Latest jobs matching: consulting June 27th, 2007

Account Manager - Investment About the Company: Marco Group, Inc. is the largest consultant to jointly trusted benefit plans in the United States with an expanding client base in public employee benefit plans. We currently serve

Chicago, IL - Account Manager - Investment Consulting - The Marco Consulting Group

Jobster.com: Latest jobs matching: consulting June 27th, 2007

Account Manager - Investment About the Company: Marco Group, Inc. is the largest consultant to jointly trusted benefit plans in the United States with an expanding client base in public employee benefit plans. We currently serve

New York, NY - Marketing - Sales Representative for IT Consulting - D-Bug Consulting

Jobster.com: Latest jobs matching: consulting June 27th, 2007

We are looking for candidate who are interested in a change in the Marketing Field. This Person's roll will be to market and place our IT Consultants to various Fortune 1000 clients that he/she builds through Leads and so forth. Candidate needs not t

New York, NY - Marketing - Sales Representative for IT Consulting - D-Bug Consulting

Jobster.com: Latest jobs matching: consulting June 27th, 2007

We are looking for candidate who are interested in a change in the Marketing Field. This Person's roll will be to market and place our IT Consultants to various Fortune 1000 clients that he/she builds through Leads and so forth. Candidate needs not t

Minnesota - Professional Consulting Services Scout - DBI Consulting, Inc.

Jobster.com: Latest jobs matching: consulting June 27th, 2007

We are seeking a seasoned Recruiter who has experience in sourcing and placing high level IT consultants, specifically Business Analysts, Project Managers, Technology Architects and Data Management experts. Accountabilities: You will source/interview

Minnesota - Professional Consulting Services Scout - DBI Consulting, Inc.

Jobster.com: Latest jobs matching: consulting June 27th, 2007

We are seeking a seasoned Recruiter who has experience in sourcing and placing high level IT consultants, specifically Business Analysts, Project Managers, Technology Architects and Data Management experts. Accountabilities: You will source/interview

Recommendation

tjpet@aol.com June 26th, 2007

I cannot recommend strongly enough Seymour Hersh's New Yorker article "The General's Report: How Antonio Taguba, who investigated the Abu Ghraib scandal, became one of its casualties." (June 25, 2007)

(This also provides another opportunity to push-as-hard-as-is-humanly-possible Philip Zimbardo's The Lucifer Effect: Understanding How Good People Turn Evil.)

Posted by Tom Peters | Comments?

In Summary …

tjpet@aol.com June 26th, 2007

I've been working on various forms of my Master Presentation, pretty much fulltime, for the last couple of weeks. A Post yesterday started a rather vigorous discussion about success "rules" that withstand the test of time. Virtually nothing—you, me, the corporation, the nation—withstands the test of time. And one of the principal reasons is hardening of the philosophical arteries—increasingly rigid interpretations of yesterday's "success" rules.

So I outright reject success "rules" or "eternal" principles. Nonetheless (whoops, here it comes), you gotta do something. What follows is as far as I will go. My first list has three items:

Cause (worthy of commitment)
Space (room for/encouragement for initiative-adventures)
Decency (respect, grace, integrity, humanity)

That is, find something useful that turns folks on, give them a lot of room to try their own interpretations thereof—and offer them the respect they deserve for participating in the game with commitment and determination.

I actually like my second list better, consisting of some four items:

Hire Great People (Resilient, Passionate)
Try a Lot of Stuff (S.A.V.-Screw Around Vigorously/R.F.A.—Ready. Fire. Aim.)
All "Wow" All the Time (Shoot for the moon—in every circumstance)
Enjoy It While It Lasts (And it ain't gonna last forever, so you might as well keep swinging)

I find I have a kindred spirit in Mayor Mike. The current (06.25.07) BusinessWeek extracts business lessons from Bloomberg's tenure at City Hall in New York. The article is first-rate, but this Blooombergism elicited a loud "Yeeeeeeeeeeessssss" from me:

""In business, you reward people for taking risks. When it doesn't work out, you promote them because they were willing to try new things. If people come back and tell me they skied all day and never fell down, I tell them to try a different mountain."


This perfectly complements a quote I've used in my presentations lifted from MB's book, Bloomberg by Bloomberg:

"We made mistakes, of course. Most of them were omissions we didn't think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we're already on prototype version #5. By the time our rivals are ready with wires and screws, we are on version #10. It gets back to planning versus acting: We act from day one; others plan how to plan—for months."

Amen. And: Amen.

For your amusement, I've included three—count 'em—versions of a presentation simply called, with tongue in cheek, "The 'Rules.'" There's a VERY short version, a SHORT version and a "standard" (longer) version.

Just keep throwin' that spaghetti against the wall, folks ...

Posted by Tom Peters | Comments?

Tom Topic #1

tjpet@aol.com June 26th, 2007

It's all about tryin' stuff. It's all about experimentation. It's all about getting' on with getting' on. Which means it's all about ...

Markets. (Lots a folks tryin' lots of stuff.)
Decentralization. (Lots of folks tryin' lots of stuff.)
Freedom. (Detroit 1900, Silicon Valley 2000, America 1783-???, new China 1979-???, etc = Lots of folks tryin' lots of stuff.)

Hence one of my labors of love (= reading project) this summer is freedom per se. Amazingly (to me), the idea of liberty as we conjure it today is only a quarter millennium old. My tomes under current study:

Lynn Hunt, Inventing Human Rights: A History.
Michael Barone, Our First Revolution: The Remarkable British Upheaval That Inspired America's Founding Fathers.

Here's the way I see the life of individuals (top list), and organized entities (bottom list):

Go on offense.
Give everybody a shot.
Decentralize.
Try a bunch of stuff.
Make it up as you go along.
Get some stuff wrong.
Laugh a lot.
Get some stuff right.
Become a "success."

Extract "lessons learned" or "best practices."
Thicken the Book of Rules.
Become evermore serious.
Enforce the rules to increasingly tight tolerances.
Go on defense.
Install walls.
Protect-at-all-costs today's franchise.
Centralize.
Calcify.
Install taller walls.
Write more rules.
Become irrelevant and-or die.

This master process is my life's work. And my personal joy. (And horror.)

Happy summer.
Try some stuff.

Remember Eleanor Roosevelt:

"Do one thing every day that scares you."

(Ciao, I'm heading out to the woods for my daily dose of brushcutting—a "widow maker" branch broke loose on me yesterday, which I suppose passes the E Roosevelt "scare-the-shit-out-of-myself" test.)

Posted by Tom Peters | Comments?

The Patient Experience

tjpet@aol.com June 26th, 2007

I am sure many of us have been in the hospital or other health care facility and experienced less than satisfactory care. Quality of care isn't just about how the doctor or nurse performs their duties, but everyone you come in contact with. As Mike Neiss said in an earlier blog, we would call these encounters "touchpoints." I can recall being in the hospital and the janitor was mumbling and stumbling around my room early one morning. He seemed to be indifferent to the fact that I was there. Or perhaps it was the technician who came in to draw blood (never a fun activity), who scored zero in bedside manners. There are tons of stories out there, I'm sure.

But recently at the Cleveland Clinic, they have decided to give the total patient experience a high priority. According to the Cleveland Plain Dealer, the clinic has hired a person to be their Chief Experience Officer, and her job is to ensure that the patient receives a great experience throughout the process of the hospital stay. The process starts long before a patient arrives in the hospital, unless it is an emergency, so this new CEO has her hands full. But what a wonderful challenge to take on!

What suggestions would you offer this new CEO (or, as Tom calls it, cXo) for improving the patient experience?

Posted by Val Willis | Comments?

San Francisco, CA - Portals Leader - Slalom Consulting

Jobster.com: Latest jobs matching: consulting June 26th, 2007

Portals Leader Summary: Slalom (www.slalom.com) is a National Management and IT firm with a local focus on delivering exceptional management, IT and business solutions. Our locally based consultants serve our local clients

Big Business Marketing Solutions for Small Companies

SmartBiz RSS FEED June 26th, 2007

It's important to have a good, consistent and professional look across all sales, marketing, promotional and other communications, both on the Web and off. The good news is that this goal has never been easier or less expensive to reach.

Securing Your Small Business

SmartBiz RSS FEED June 26th, 2007

The same technological changes that enable small companies to compete with big players make them susceptible to cyber criminals. These ideas will help you find the right security formula for your business.

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