Archive for January, 2007

Los Angeles, CA – Consulting to the Power Transmission and Distribution Industry – PA Consulting

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledg

Los Angeles, CA – Customer Service Consulting to the Power Industry – PA Consulting

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledg

Los Angeles, CA – Customer Service Consulting to the Power Industry – PA Consulting

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledg

Los Angeles, CA – Customer Service Consulting to the Power Industry – PA Consulting

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledg

Executing a Strategy

valwillis@tompeters.com January 25th, 2007

The headline reads "Ford Posts Worst Loss in Its History," due to slumping sales and large restructuring costs. Alan Mulally, the new CEO, has a plan to slash white collar jobs by 14,000, redesign and introduce new products, and continue to re-structure the business.

We have heard these words before in many companies. Ford and other companies often create great strategies on paper, but somewhere between the paper and the factory floor, something gets lost. People on the floor know that jobs are cut, talent is lost, sales are down, and they have to work harder and smarter.

Larry Bossidy, coauthor of Execution, believes that focus on execution is a leader's most important job. Getting a strategy executed requires more than a detailed plan, it requires getting everyone in the organization from the front lines to the C-Level engaged, passionate, and excited about the plan. Great execution happens in small manageable chunks by taking large plans and breaking them into manageable parts. Otherwise, the path to execution can seem so overwhelming, people can't conjure up the energy. Ford has a massive plan, and only if they can execute this plan will they pull through this crisis. (Assuming it is the right strategy.)

It's the beginning of the year, and a lot of organizations have "announced the grand plan," that will fall short unless leaders energize the talent, set rewards and recognition in place to support it and have visible tracking of results.

I am curious to know what has made execution of strategies or changes work in your organization and not work?

Posted by Val Willis | Comments?

Arlington, VA – Supply Chain Consulting Professionals – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Tremendous opportunity for a Supply Chain professional. Our client is a premier strategic consulting firm seeking candidates for positions of Consultant to Director/Principal Truly unique opportunity to work with exceptional people. This position ha

Arlington, VA – Supply Chain Consulting Professionals – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Tremendous opportunity for a Supply Chain professional. Our client is a premier strategic consulting firm seeking candidates for positions of Consultant to Director/Principal Truly unique opportunity to work with exceptional people. This position ha

Life Sciences Consulting – WCI Consulting (WCI)

Jobster.com: Latest jobs matching: consulting January 25th, 2007

City not disclosed, NY Position Level Experienced Position Type Full Time Salary No Information Given Life Sciences Consulting solution oriented consultants with business process and/or Supply Chain consulting experience in Life Sciences / Pharma sec

Life Sciences Consulting – WCI Consulting (WCI)

Jobster.com: Latest jobs matching: consulting January 25th, 2007

City not disclosed, NY Position Level Experienced Position Type Full Time Salary No Information Given Life Sciences Consulting solution oriented consultants with business process and/or Supply Chain consulting experience in Life Sciences / Pharma sec

Are Words Getting in the Way?

valwillis@tompeters.com January 25th, 2007

Recently we seem to have found ourselves caught up in heated debates with clients around the meaning and purpose of traditional business language—in particular, terms such as Vision, Mission, Ambition, Purpose, and Strategy, which appear to confuse people where clarity is required. A kind of paralysis results, and people are reluctant to do anything until the senior team have crafted the appropriate statements on what the organisation should do to achieve the prescribed "vision" or "mission"—or whatever word you would use.

All this reminds me of a quote from Dee Hock:

Given the right circumstances, from no more than dreams, determination and the liberty to try, people consistently do extraordinary things.—Dee Hock, 1999, Birth of the Chaordic Age

People will energise themselves around a cause that matters to them. So, how do organisations go about achieving a shared sense of purpose; how much direction do talented people need from the top in order to give their best; and what is the role of the CEO and the Executive Team in making "the dream" meaningful to all?

Sharing the carefully crafted "company vision" at the annual conference is a start and will be enough for some—those that have worked it all out for themselves anyway! To help people truly engage, then isn't dialogue more important than getting the words right the first time? Leaders who make things happen have a knack of keeping things simple. They talk to people about the future, listen to their responses, and engage in thousands of conversations in which people create their own meaning.

Posted by David Pilbeam | Comments?

Washington, DC – Supply Chain Consulting Managers – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Our client is a unique specialized consulting firm working with Fortune 500 firms and is making plenty of headway in their market. Strategic growth and great people make this firm an attractive employer for any consultant As a Supply Chain Consultin

Washington, DC – Supply Chain Consulting Managers – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

Our client is a unique specialized consulting firm working with Fortune 500 firms and is making plenty of headway in their market. Strategic growth and great people make this firm an attractive employer for any consultant As a Supply Chain Consultin

Washington, DC – Recovery Consulting – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

City not disclosed, DC Position Level Experienced Position Type Full Time Salary No Information Given Benefits/Compensation Package Benefits We represent major consulting firms with locations in all major cities. We are looking for experienced profes

Washington, DC – Recovery Consulting – Consulting Resource Group, Inc.

Jobster.com: Latest jobs matching: consulting January 25th, 2007

City not disclosed, DC Position Level Experienced Position Type Full Time Salary No Information Given Benefits/Compensation Package Benefits We represent major consulting firms with locations in all major cities. We are looking for experienced profes

SmartBiz’s Keys to Online Success: Use Truly Random Passwords and User Names

SmartBiz RSS FEED January 24th, 2007

Sophisticated criminal software can easily guess your password and user name-unless it is truly random and complex.

The Simple Secret to Creating an Extraordinary Business

SmartBiz RSS FEED January 24th, 2007

Addressing the market with love makes you feel better, live longer-and drives sales.

What Companies Would You Like to Promote?

JOLeary346@aol.com January 24th, 2007

Rather than wait until the Chinese New Year to start my new year's resolutions (normally I'll use any excuse to put this off), I'll make one pledge right now: to promote companies that truly "get it" about customer experience! I'm referring, of course, not to what a company does with a customer (a transaction) but what the customer is feeling and thinking as a result of that transaction (an experience). This is where a brand has to walk the talk. As Steve Yastrow says, "Your brand is not what you say you are, but what your customer thinks you are." As James Carville might have said, "It's the EXPERIENCE, stupid!"

When I can go on Amazon.com and order a book, CD, or DVD (usually for under 10 bucks, used, including shipping) in the time it takes to boil water for tea (about 50 seconds), I'm left thinking, “SOMEBODY gets it about convenience!" Then I'm energized to do battle with the next 20 items on my To-Do list. When I call Commerce Bank and an exuberant call rep answers, predictably, within 1 second (no kidding!), my reaction is “How come everybody can't provide this?” My faith in commerce (small c) is restored. Of course it requires TALENT in high measure to pull this off (including usability experts, I presume, in the case of Amazon.com, and highly motivated call center agents in the case of Commerce Bank).

So what companies would you like to promote, which consistently provide you a great customer experience?

Posted by John O'Leary | Comments?

Gargan Benefits, Re-Source Benefits Partner on HR

SmartBiz RSS FEED January 24th, 2007

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